Operator Assisted Services

Do your meetings need more professionalism and attention to detail? Could they benefit from more energy and interaction?

With a wide range of features and enhancements, Operator Assisted conferencing is the answer. Your conference will be more professional, interactive and engaging. It's easy to customize your conference. Our Expert Operators manage all the details so you can concentrate on your message.

 

SCHEDULE YOUR CONFERENCE

24x7 Reservations – Making a reservation is as simple as dialing 0870 043 4167 or +44(0)1452 553 456 or Make your reservation online You will be connected with one of our helpful Reservationists who will walk you through the process and answer any of your questions.
Recurring Call – A reservation is automatically generated for one year from the date of original booking. Recurring Call is ideal for daily, weekly or monthly team meetings and project updates.

 

BROADCAST AND RECORD YOUR CONFERENCE

Encore – Encore digitally records your call for anyone who was unable to attend it live or would like to listen again. It is available via a freephone number for easy, 24/7 access. Convenient and time saving, Encore is one of our most popular features.
CD/Taping – We capture your event on a CD, cassette, microcassette or DAT to provide you with a high-quality recording of the call for your archives.
Transcription – Receive a written record of what was said during the conference. Transcriptions are helpful for identifying sound bytes and quotes.

 

ENTER YOUR CONFERENCE

Dial Out – Give your conference participants the VIP treatment. Dial Out delivers your conference call to your participants rather than requiring them to dial into the call. You provide us with the names and telephone numbers of your participants and an Operator will make sure that they join your conference.
Direct Entry – Select Direct Entry to quickly join an audio conference. It allows participants to immediately enter the conference and start speaking before the call officially begins. Direct Entry is suggested for informal conferences.
Music Entry – Participants are placed on music hold until the conference begins. Music Entry creates a formal atmosphere for the conference.
Entry/Exit Tones – Participants hear a tone whenever a new participant enters or exits the conference. It lets everyone know that a new participant has joined or left the conference without interrupting the conversation.
Announce – An Operator announces participants’ names when they join the conference, letting everyone know who is on the call.
Roll Call – An Operator broadcasts the names of all participants who have joined the call. Roll Call confirms that all expected participants are in attendance.
Chairperson First/Last – Chairperson First creates a friendly atmosphere for the conference by letting you join the conference before your participants. It gives you the opportunity to greet participants as they join the call. Chairperson Last joins you to the conference after everyone else has arrived, creating a formal atmosphere. Chairperson Last is recommended for large presentations and speaking events.

 

ADMINISTER YOUR CONFERENCE

Subconference – Pre-selected guests join a private discussion before the conference begins. Subconference lets you review last-minute details, side issues and other non-public information.
Communication Line – Speak with an Operator outside of the main conference to convey behind-the scenes information, orchestrate guest speakers or give timing cues. A Communication Line makes it easier to manage a large conference.
Custom Script – Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the Operator during your conference. Custom Scripts offer you another way to personalize your calls.
Group Mute/Unmute – You can silence all participants' lines by pressing a keypad command on your telephone or by instructing your Operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your conference.
Self Mute/Unmute – Participants can silence their own telephone lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from cell phones, speaker phones, etc.

 

GATHER DATA FOR YOUR CONFERENCE

Polling – An Operator surveys all conference participants. You determine the questions prior to the conference and participants respond via their telephone keypads. Polling allows you to collect instant feedback and increases participants' involvement in the call. You receive a report with all responses that is organized by question and participant.
Question & Answer Session – Give your participants the opportunity to ask questions during the conference. Participants indicate that they have a question using their telephone keypad, while the Operator manages the question queue in a professional and orderly fashion.
Participant List – Before joining participants to the conference, an Operator collects the name of each participant plus two additional pieces of information that you determine. The information will be sent to you via fax or email along with on-the-line times for each participant.

 

SECURE YOUR CONFERENCE

Conference Lock – You can prevent additional participants, even the Operator, from joining the conference by pressing a command on your telephone keypad. Conference Lock gives you the freedom to discuss confidential information in a secure environment.
Password/Passcode – Participants must provide the Operator with a pre-determined word or code to join the conference. You determine the Password/Passcode before the start of the conference. Password/Passcode restricts attendance and heightens security.